Welcome to NTW Solutions

Supporting better care

We are proud to provide services to the NHS and beyond

Who we are

Established by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) we provide a range of important services and are proud to support our partners to deliver better care.

As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.

What we do

We provide an increasing range of support services:

Estates, Capital Projects and Town Planning
Managed healthcare facilities, operational estates, management of capital projects, property portfolio and space management, PFI contract management, maintenance of medical devices, sustainability and energy, town planning advice, and fire safety management.

Facilities Services
Domestic services, portering, laundry and linen, patient catering, cafés, switchboard and reception services, security, car park management, and transport and logistics.

Clinical Support Services
Outpatient pharmacy, patient finance, digital transcription, and materials management

Business Support Services
Lease cars and staff benefits, workforce, legal and governance services, performance, risk and assurance, finance, procurement, communication and engagement and management consultancy.

Our Annual Review

We are proud of our achievements

And we would love to share some of them with you, so please take a look at our Annual Review

Our Services

Estates Services

Offering expertise across all aspects of designing, managing and operating buildings and estate. For both conventional and specialist environments and for a wide range of patient and staff needs, our teams are highly motivated with experience to provide best value and skills to support your needs.

Facilities Services

Our facilities teams team co-ordinate and operate a diverse range of functions, including domestics and cleaning, portering, laundry and linen, patient and staff catering, switchboard services, security and car park management.

Town Planning

We offer specialist planning services to clients throughout the UK. With an emphasis on adding value and delivering optimal planning outcomes in the built and non-built environment, we maximise development potential of land and buildings for both public and private sector clients.

Car Leasing

Providing a first class service for car leasing. We provide cars on short or longer term lease arrangements to meet individual needs and enable a “one stop shop” from quotation stage onwards. Competitive rates, limitless vehicle options and our great staff make our car leasing service unparalleled.

Digital Transcription Team

The Digital Transcription Service offers a rapid turnaround time to its users, where accuracy and data security standards are of paramount importance. Based completely in the UK and within a company wholly owned by an NHS Foundation Trust, you can be assured of the highest standards and service.

Outpatient Pharmacy

Our outpatient pharmacy dispensing service is provided by a dedicated Superintendent Pharmacist and a team of pharmacy staff working to rigorous statutory and professional standards. Our state of the art robot has the capacity and capability to dispense more accurately and quickly than traditional manual methods


The Workforce team provide high quality services across Recruitment, ESR (Electronic Staff Records) and AFC (Agenda for Change) speciality areas. Key service objectives include ensuring a smooth and efficient recruitment journey, dealing with pay affecting employee issues, and providing the assurance required in banding job descriptions in line with national protocols.


The Finance department’s main area of focus is to support the Organisation and Group’s integral functions by processing, paying and issuing invoices at the right time to ensure that there is no delay to any of the goods and services procured by our stakeholders, enabling the provision of the best patient care service possible. NTW Solutions provide a comprehensive Finance service that includes Transactional Finance, Accountancy & Salary Sacrifice and Patients Finance & Cashiers


Procurement’s prime focus is to ensure that goods and services necessary for business operation are acquired in the right quantities at the right time and at the right price. Patient care depends on the assured availability of high quality products, consumables and services. NTW Solutions provide full end to end Procurement support covering Strategic Contracting, Operational Procurement, Materials Management.

Our social purpose

Our charitable work

Lots of our staff volunteer and help contribute to charity and as a company we are keen to support charities too. We have two main charities we support, and you can find out more about them here.

Equity, Diversity and Inclusion

We believe everyone has potential and that is why Equity, Diversity and Inclusion is important to us as we seek to reflect the communities we serve. We want to recruit a diverse range of people and support our staff in their working lives.

Our Green Plan

Addressing environmental issues and acknowledging the climate emergency has become an area of urgent focus. Our shareholder has declared a Climate Emergency and has followed this up with a Green Plan which sets out a series of ambitions aimed at reducing our impact on the environment.

Our work in numbers

500 +
Staff Members
Pharmacy items dispensed
£ m
Annual Turnover
£ 0 m
Worth of lease cars ordered
£ m
Capital Programme
Laundry items processed

What people say about us

NTW Solutions is a perfect example of what an NHS subsidiary company should be. Focussed on delivery of high quality services to its customers, finding solutions to complex problems, innovating, living up to its high values, and truly working in partnership. I confidently and heartily recommend their services
What can I say? I have had the honour of working with your amazing and dedicated teams over my years with the Trust. I have been truly impressed with your commitment to patient safety and quality and valuing staff who are so often overlooked on the front line of the NHS. Thank you all for your support over the years and keep doing what you do best.
Thank you for cleaning my room every day with care and a smile. I really enjoyed our chats. You work so hard. I really think you're great at your job and it was lovely to get to know you
The digital dictation team are an amazing and invaluable resource, nothing is ever too much for them and they communicate any issues with our dictations rapidly so they are easily resolved. Couldn’t have been more grateful for their support.
The Lease Car Team are the go to place for any queries about cars and they are so helpful and knowledgeable – all the team are so helpful and willing to find information for you
I just wanted to say a massive thank you to the Workforce Team for your sheer determination and commitment in completing this review. Your work was exemplary and is an absolute credit to you. You have delivered an exceptional product that you should be incredibly proud of

Come and join our team

We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.

We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.

We make a difference to people’s lives and working here is fulfilling and rewarding. Our social purpose is also driving our plans to become net zero and to tackle discrimination and champion equality. Working here means joining a friendly bunch of people dedicated to supporting better care.

Benefits of Working Here

Find out all about the benefits of working at NTW Solutions

A Day in the Life

Learn more about NTW Solutions and what a day in the life of the company looks like

Current Vacancies

Find out about our current vacancies and how to apply

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