Hello
Welcome to NTW Solutions
Supporting better care
We are proud to provide services to the NHS and beyond
Who we are
We provide a wide range of important services to our partners, from estates and facilities operations to business support services. We were established in 2017 by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust and our profits contribute to supporting care in the NHS.
As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond. We are agile and able to respond to opportunities where the NHS does not have the flexibilities to do so. We are proud of the quality of the services we offer and the part we play in supporting better care.
We are here to make a difference and have a strong social purpose. We support charity work and are driving plans to become carbon net zero and to tackle discrimination and champion equality.
We have a solid track record of service delivery and have grown the range and scope of services we offer since we were established. We have a strong team of people and are confident we can continue to add value and make a difference into the future.
What we do
We provide an increasing range of support services:
Estates Services – Managed healthcare facilities, operational estates, management of capital projects, property portfolio and space management, PFI contract management, maintenance of medical devices, sustainability and energy, town planning advice, and fire safety management.
Facilities Services– Domestic services, portering, laundry and linen, patient catering, cafés, switchboard and reception services, security, car park management, and transport and logistics.
Clinical Support Services – Outpatient pharmacy, patient finance, digital transcription, and materials management.
Business Support Services – Lease cars and staff benefits, workforce, legal and governance services, performance, risk and assurance, finance, procurement, communication and engagement and management consultancy.
Our Annual Review
We are proud of our achievements
And we would love to share some of them with you, so please take a look at our Annual Review
Our Services
Estates Services
Offering expertise across all aspects of designing, managing and operating buildings and estate. For both conventional and specialist environments and for a wide range of patient and staff needs, our teams are highly motivated with experience to provide best value and skills to support your needs.
Facilities Services
Our facilities teams team co-ordinate and operate a diverse range of functions, including domestics and cleaning, portering, laundry and linen, patient and staff catering, switchboard services, security and car park management.
Town Planning
We offer specialist planning services to clients throughout the UK. With an emphasis on adding value and delivering optimal planning outcomes in the built and non-built environment, we maximise development potential of land and buildings for both public and private sector clients.
Car Leasing
Providing a first class service for car leasing. We provide cars on short or longer term lease arrangements to meet individual needs and enable a “one stop shop” from quotation stage onwards. Competitive rates, limitless vehicle options and our great staff make our car leasing service unparalleled.
Digital Transcription Team
The Digital Transcription Service offers a rapid turnaround time to its users, where accuracy and data security standards are of paramount importance. Based completely in the UK and within a company wholly owned by an NHS Foundation Trust, you can be assured of the highest standards and service.
Outpatient Pharmacy
Our outpatient pharmacy dispensing service is provided by a dedicated Superintendent Pharmacist and a team of pharmacy staff working to rigorous statutory and professional standards. Our state of the art robot has the capacity and capability to dispense more accurately and quickly than traditional manual methods
Workforce
The Workforce team provide high quality services across Recruitment, ESR (Electronic Staff Records) and AFC (Agenda for Change) speciality areas. Key service objectives include ensuring a smooth and efficient recruitment journey, dealing with pay affecting employee issues, and providing the assurance required in banding job descriptions in line with national protocols.
Finance
The Finance department’s main area of focus is to support the Organisation and Group’s integral functions by processing, paying and issuing invoices at the right time to ensure that there is no delay to any of the goods and services procured by our stakeholders, enabling the provision of the best patient care service possible. NTW Solutions provide a comprehensive Finance service that includes Transactional Finance, Accountancy & Salary Sacrifice and Patients Finance & Cashiers
Procurement
Procurement’s prime focus is to ensure that goods and services necessary for business operation are acquired in the right quantities at the right time and at the right price. Patient care depends on the assured availability of high quality products, consumables and services. NTW Solutions provide full end to end Procurement support covering Strategic Contracting, Operational Procurement, Materials Management.
Our social purpose
Our charitable work
Lots of our staff volunteer and help contribute to charity and as a company we are keen to support charities too. In particular we focus on charities who support mental health and you can find out more about our work.
Equity, Diversity and Inclusion
We believe everyone has potential and that is why Equity, Diversity and Inclusion is important to us as we seek to reflect the communities we serve. We want to recruit a diverse range of people and support our staff in their working lives.
Our Green Plan
Addressing environmental issues and acknowledging the climate emergency has become an area of urgent focus. Our shareholder has declared a Climate Emergency and has followed this up with a Green Plan which sets out a series of ambitions aimed at reducing our impact on the environment.
Our work in numbers
What people say about us
Come and join our team
We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.
We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.
We make a difference to people’s lives and working here is fulfilling and rewarding. Our social purpose is also driving our plans to become net zero and to tackle discrimination and champion equality. Working here means joining a friendly bunch of people dedicated to supporting better care.
Benefits of Working Here
Find out all about the benefits of working at NTW Solutions
A Day in the Life
Learn more about NTW Solutions and what a day in the life of the company looks like
NTW Solutions Staff Award Winners 2024
NTW Solutions Delivers Innovative Garden Project
NTW Solutions Introduces Fertility Treatment Leave for staff
NTW Solutions Takes Over Estates Services in Cumbria
Procurement staff among first to complete new national qualification
Celebrating South Asian Heritage Month!
Sustainability at Sycamore- NHS Sustainability Day of Action 2024
NTW Solutions Work Placements Support NHS Service Users
