Hello!
Here at NTW Solutions, we have many different departments covering all sorts of jobs and services that help us in supporting better care for those using CNTW mental health services and support.
We’ve got a snapshot of how a day might look at our hospitals, to really show the breadth of our services, showcasing our amazing teams and the brilliant work they do
These are just some of our teams and a look at just some of the things they do to support better care.
7am
Our domestic staff come on shift and get to work cleaning wards, offices and all our communal areas keeping all our sites clean and tidy.
8am
Our portering staff have an interesting and varied job and one of their tasks is sorting and delivering post across all our sites. It is an important job with vital clinical letters as well as post between patients and their friends and family.
9am
Our maintenance staff arrive on site to replace a small kitchen and tea point with a bright new facility putting our joiners’ and painters’ skills to good use and improving our estate for patients, staff, and visitors alike.
10am
The Digital Service Desk Team are on the phones and computers, providing support to over 9,000 staff through trouble shooting and technical training to make sure our online systems are smooth and efficient.
Read all about the Service Desk Team
Meet one of our Catering Teams
11am
With the breakfast rush over, our café staff are preparing for lunch to keep staff, patients, visitors and contractors fed. We have a wide range of meals on offer from freshly made salads and sandwiches to hearty hot meals like vegetable tikka, mince and dumplings and homemade soup!
12 noon
Our Transcription Team receive an urgent transcription request, which they will turn into accurate and secure patient documentation in less than four hours. The team work shifts to cover the service which runs 24 hours a day, 7 days a week, 365 days a year.
1pm
Our Property Team staff meet on site at Monkwearmouth Hospital where they are leading on a major redevelopment which will transform the accommodation that clinical staff provide their services from.
2pm
Our Procurement and Finance teams work closely together, Procurement making sure that essentials stock is ordered at the right time and at the right price, and Finance making sure invoices are managed and processed efficiently, so the wards and offices never go without.
Learn more about Finance and Procurement
Meet our Sustainability Team
3pm
Our Sustainability Team visit different wards and sites carrying out audits of energy use and waste recycling. They make sure we’re keeping our hospitals energy efficient and saving as much money as possible while keeping the spaces safe
4pm
Our site managers get out and about to tour our hospitals and community sites, keeping in touch with staff and making sure everything is as it should be and lending a helping hand where needed.
5pm
Our central catering team get ready to send patient meals out to wards and individual rooms across all our sites to keep patients fed.
Our Services
These are a snapshot of some of our services, we have lots of teams working in different departments across Business Support, Clinical Support Services, Digital Services and Estates Services and Facilities Services.
Learn more about them below.
Estates Services
Our highly skilled teams offer a full range of estates services, from design and build of new buildings, through to their maintenance and operation, including grounds and gardens. We also have specialist teams in property management, fire safety, and sustainability.
Facilities
Our facilities teams team co-ordinate and operate a diverse range of functions, including domestics and cleaning, portering, laundry and linen, patient and staff catering, switchboard services, security and car park management.
Digital Services
Our Digital Service keeps technology, systems and data running smoothly. We look after day‑to‑day IT support, the security and reliability of our networks and systems, the development of new digital tools, and the data and reporting that inform good decisions.
Car Leasing
Our team provide a range of staff benefit schemes including a first class car leasing service. We manage the fleet for our operational teams as well as coordinating work on electrical charging infrastructure. We are proud of our friendly team who deliver excellent customer service.
Transcription Team
Our experienced team transcribe tens of thousands of hours of important medical notes which saves clinical teams precious time they can redirect to patient care. The service receives excellent customer feedback and operates to a very high degree of accuracy and is available 24 hours a day 7 days a week.
Workforce
The team provide a comprehensive service, including recruitment, managing our electronic staff record, and supporting our teams at work. They are at the forefront of HR developments and ensure our policies are up to date and industry leading, supporting our great and inclusive workplace.
Finance
The team deliver an effective and efficient finance service to ensure smooth operational delivery of services through accurate processing of invoices and payments. Alongside our core transactional finance service, the team oversee salary sacrifice processes, and deliver our patient finance and cashier service.
Procurement
Our procurement team deliver a full end to end procurement service, from strategic contracting, through operational procurement, to materials management. Their focus is to ensure that goods and services necessary for service delivery are acquired in the right quantities at the right time and at the right price.
