Welcome to Facilities

The Facilities Team plays a big part in keeping our sites running smoothly and making sure patients, staff, and visitors have a safe, tidy, and welcoming environment. The team looks after a wide mix of services including domestic cleaning, portering, catering, cafés, laundry and linen, waste management, reception and switchboard duties, security, car parking, and transport. Their work supports day‑to‑day life across all of our hospitals and community sites, and they help clinical teams by making sure essential tasks are carried out reliably in the background.

Cleaning teams keep wards, offices and public spaces spotless, following set standards so everyone can enjoy a clean and comfortable environment. Porters help move people, goods, and equipment around our sites and are often the friendly faces that patients and staff meet every day. Our catering and café teams prepare meals for patients and serve food and drinks to staff and visitors across our sites.

Behind the scenes, Facilities also manage laundry and linen, look after waste and recycling, support reception and switchboard services, and oversee security and parking arrangements. It’s a varied service, but the aim is always the same – to provide high‑quality, reliable support that helps the whole organisation run well.

Cafes

We operate cafes on our main sites serving a range of meals and drinks and snacks.

Car Parking

We operate car parking enforcement in our car parks to ensure people park safely.

Catering

We provide patient meals to inpatients across all of our main sites.

Cleaning

We keep our buildings clean and tidy and ensure that high standards are maintained.

Laundry and Linen

We process hundreds of thousands of items of laundry and linen.

Reception

We provide and friendly and helpful reception service on our sites.

Portering

Our porters carry out a wide range of tasks on site from post to transporting items.

Security

We provide security to all sites including the monitoring of CCTV.

Switchboard

We provide a 24 hour a day service and handle thousands of calls.

Behind the scenes

Meet Lottie, a Site Manager

Hear from Lottie about the varied and challenging role of a Site Manager

Latest News

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The staff at Café Willow at Northgate Park in Morpeth said an emotional goodbye to the latest placement

Café Collab Points Customers in the Right Direction

Café Willow at Northgate Park in Morpeth has a new tool in its armoury

A Super Visit to Northgate Park

Tracey Sopp, our Managing Director, spent the morning with a Domestic Supervisor at Northgate

Chilling with Central Catering

Tracey Sopp, our Managing Director, joined Andrew Short, Head of Facilities, on a visit behind the scenes with our Central Catering Team.

Catering Teams serving up success

The Catering teams at Carleton Clinic are responsible for distributing patient meals as well as running the busy café

Cleaning up at Carleton Clinic

Our Managing Director, Tracey Sopp, joined some of our hardworking Domestics when visiting Carleton Clinic to get a feel for their work.

Variety is the spice of life for our Portering Teams

The Porters at Carleton Clinic summed up what a Porter is on a recent visit by Tracey Sopp,

Providing a Warm Reception

Tracey Sopp Visits Carleton Clinic Reception to see behind he scenes

NTW Solutions Supports NHS Service Users with Work Placements

NTW Solutions has been supporting people back into the world of work by providing placements