NTW Solutions is thrilled to have taken over the operation of estates services across Cumbria from Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW). The move will further enhance the management and maintenance of key healthcare facilities such as the Carleton Clinic near Carlisle. 

While the Estates Team has been part of CNTW for some time it has been managed by NTW Solutions and now the team is fully integrated with wider estates function within the company.

Since the estate has been managed by NTW Solutions we have able to make rapid improvements to the service offered, for example, maintenance was previously organised using paper systems but is now coordinated using our online system which manages proactive and reactive maintenance tasks. 

The response from clinical teams has been fantastic and they have already seen an improvement in the condition of the site. One unexpected consequence has been that more maintenance requests were coming in as staff see an improvement in the responsiveness. It is a positive step forward and hopefully the start of a virtuous cycle of improvement of the estate.

We now have a strong focus on improving the quality and efficiency of estates operations across Cumbria. This includes maintaining hospital buildings, ensuring compliance with safety standards, and creating a better environment for both patients and staff. The transition will bring about a more streamlined processes, better resource management, and ultimately, achieve our aim of supporting better care.  

NTW Solutions is a subsidiary of CNTW and was established in 2017 and now provides a wide range of support services, including estates management to partners in the NHS and beyond.